Free Download Becoming a Conflict Competent Leader : How You and Your Organization Can Manage Conflict

Leaders are no different. Our organization has trained thousands of leaders over the years, and time and again, they have told us that their most difficult workplace issue is conflict management.
Yet as we will see, leaders are the key to improving their organizations’ ability to deal effectively with conflict.
Does your organization handle conflict as well as you would like? Most do not. Poorly managed conflict creates enormous costs in the form of wasted management time, higher turnover, lawsuits, and the like. It can also lower productivity. When people are engaged in destructive conflict, they begin to pull back, stop sharing information, and take fewer risks. The result can be poorer-quality decision making. Lowered morale and strained working relationships can cause stress and sap employees’ energy to focus on being creative and productive.

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